Returns & Exchanges
At Steve's Music Store, we want you to be completely satisfied with your gear. If your purchase doesn't hit the right note, you can return most items in their original condition within 30 days for a full refund or exchange.
Initiate Your Return
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Gear
Carefully place the instrument or equipment in its original packaging, ensuring all manuals, cables, and accessories are included to avoid restocking fees.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or arrange for a scheduled pickup.
Receive Your Refund
Once our technicians inspect the returned item to ensure it meets our quality standards, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing